Q. The colors do not match what I purchased on website.
A. While we cannot guarantee that your monitor’s display of any color will be accurate, we have worked to ensure that the color on the site is as close to the color of the product as possible. If you are unhappy with the color that you received, please reach out to us so that we can make it right!
Q. How can I prevent chipping and peeling?
A. Following our step-by-step instructions will ensure a perfect long lasting and durable application. Our innovative base coat transforms the gel into a peelable polish.
But if you are experiencing premature chipping or lift… a simple adjustment to your application will help you see longer wear out of your gel mani…
Tech Tip- do not bring the base coat all the way to the free edge, stop short and allow the color coating to come in contact with the natural nail in that area. You can do the same around the cuticle area if that is where you see premature failure. In some “lifting” cases you can just push the coating back down and it will stick temporarily.
Q. The gel is bubbling, what is wrong?
A. Alcohol or oil residue left on the nail is a common reason for this reaction. If the instructions for application are followed for proper cleaning and base coat application, you will not encounter this problem.
Q. How do I remove gel nail polish?
A. This is the best part… Just peel it off! Our base coat makes it so that you never need to soak your hands again. Follow up with Prep it”” to wipe any residue from the natural nail. This is the dehydrator step in normal application. You are now ready to apply your base coat to start a fresh new gel mani. If you want to rock a natural look for a minute, then use the “End It” to remove residue from the natural for a moisturized finish.
Q. The gel will not cure! What do I do?
A. Make sure that your LED or UV lamp is functioning properly. If you are using a UV lamp that has changeable bulbs, it may be time to replace the bulb. UV bulbs typically last 3 to 6 months. LED lamps bulbs cannot be changed, make sure the lamp is plugged in and that start button or sensors are working properly. Another common cause for this is if you are applying the gel too heavy. The light needs to be able to penetrate the polish to cure it. Try thinner coats, especially on dark colors.
Q. What is a gel manicure?
A. A gel manicure is the process of prepping, painting, and curing gel polish on your nails. Gel based polish requires the use of a LED or UV light to cure. Gel manicures are more durable and last longer than a standard manicure.
Q. How do you apply gel nail polish at home?
A. Visit our YouTube channel for an excellent video showing just how easy it is to do your nails at home!
Q. Can gel polish cure without a LED or UV lamp?
A. Our gel polish requires the use of a LED or UV lamp. This is not an air-dry nail polish.
Q. Does gel polish ruin your nails?
A. While traditional gel polish manicures can be tough on nails, our breakthrough nail technology is very gentle on natural nails.
Q. Can I remove gel polish without acetone?
A. There is no need to use acetone or any kind of polish remover with our product. When you are finished with a color, simply peel the polish off and apply “Prep It or End It” to remove any leftover residue.
Q. Can I use regular nail polish with gel polish?
A. No. A regular nail polish will not adhere to the gel base coat.
Q. Why are gel polish bottles opaque?
A. This is to avoid contact with sunlight and UV rays. Since gel polish cures from exposure to LED or UV lamps, having a clear bottle could result in the gel becoming hardened. It is best to store your gel polish away from direct sunlight.
Q. My gel polish is separating. How do I fix it?
A. This is very rare for our Gel Polish but if you are experiencing separating polish, roll the bottle between your hands for 30 seconds and it will return to its normal consistency.
Q. How long does it last?
A. Wear varies by person, normal wear is about 7-10 days. Most get at least 5 days wear.WHY EVERYONE WEARS DIFFERENTLY
For many reasons we see a consistent inconsistency in how people wear nail coatings. Whether it is your natural Ph balance, your water intake, or just how much you do with your hands in your busy life, some products just work better on some people. While we hope this product works well for you and you love it, if you are looking for a 14-day wear like you would see in the salon, it is unlikely. Here are some tips on how to get better performance out of your self-applied manicure.
Good prep work, buff, and dehydrator! Materials stick better to things that have a rough surface.
Q. How long is the storage time for gel polish?
A. Our gel can be stored for up to 36 months in a room temperature environment away from direct sunlight.
Q. How many colors do you offer?
A. We offer 36 core shades and add new shades every season.
Q. Do I need to use a base coat or a top coat?
A. Yes, the base coat is required in order to achieve a peelable gel manicure. The top is for high shine perfection! Our starter kit includes both a base coat and top coat.
Q. Do you do any animal testing?
A. Our products are cruelty free and are not tested on animals.
Q. Does it contain formaldehyde, DBP, or Toluene, or any harmful nanophase materials?
A. No, For a list of all ingredients, please refer to our SDS